FAQ - Frequently Asked Questions
Orders
Q: How do I place an order on your website?
It’s easy! Simply add your chosen items to the cart, proceed to checkout, fill in your details, and select your preferred payment method.
Q: Can I change or cancel an order after it’s been placed?
Once an order is confirmed, changes or cancellations cannot be guaranteed. Please contact us promptly at basikorner@gmail.com, and we’ll do our best to assist you.
Q: What payment methods do you accept?
We accept payments via credit card (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Delivery
Q: What are your delivery times?
France / Europe / International: 5 to 15 working days.
Q: How much does shipping cost?
Good news! Shipping is free, no matter where you are.
Q: How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking link.
Returns and Exchanges
Q: Can I return an item if I’m not satisfied?
Absolutely! You have 14 days from the date you receive your order to request a return or exchange. Items must be returned in their original condition.
Q: How do I initiate a return?
Contact us at basikorner@gmail.com to start the return process.
Q: When will I receive my refund?
Refunds are processed within 7-14 days after your return is received and approved.
Data Protection
Q: How do you use my personal data?
Your data is only used to process your orders, improve our services, and, with your consent, send you promotional offers. For more information, please review our Privacy Policy.
Q: Can I request the deletion of my data?
Yes, you can request the deletion of your personal data by contacting us at basikorner@gmail.com.
Warranty and Support
Q: Are your products guaranteed?
Yes, we offer a 2-year legal warranty of conformity, as required by law.
Q: What should I do if a product arrives damaged?
If you receive a damaged product, refuse the package and contact us immediately with supporting photos.
Contact
Q: How can I contact you?
You can reach us at basikorner@gmail.com. We aim to respond as quickly as possible.